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Cannot remove one of the internal Hard Disk.


spaceage
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Hello.

I have a few problems with my NAS, the most critical being this one.

 

When I try to open the Windows home server console I get this message:

 

The Windows home server computer backup is not running.

Some windows home server consolo functions will not be available.

Please restart Windows home server.

If the problem persists contact product support.

 

When the console starts I get this message:

 

Home Network Health: Critical

Backup Service is not running on server Acer500homeserv (my NAS)

 

I suppose there is a problem with one of the hdds.

So I install the StableBit Scanner add-ins and check all the HDDs.

It finds that the hdd in bay 2 has problem in few sectors, so I decide to remove and replace it.

So I launch the Remove Hard Drive Wizard.

It checks if there is enough remaining server storage space (it is, 3TB available) and then starts.

But it always goes on for days (I tried 4 times) and then both the system crash and restart or it just loops forever.

 

So, is there a way I can safely remove the corrupted hdd without losing data in it?

 

Thanks for help

M.

 

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Check "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\Logs"

If you want, email them to me at drashna@live.com and I'll take a look.

 

This is where most any error should be logged.

 

 

Additionally, check the event viewer (run "eventvwr.msc" or check the Administrative Tools folder).

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Control Panel>Administrative Tools>Services

 

The Windows home server computer backup is set to "Automatic"

The Removal Storage Service is set to "Manual"

So I suppose it is correct

 

Some services are set to "Disabled" though, should I send you a print-out?

Edited by spaceage
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Check "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\Logs"

If you want, email them to me at drashna@live.com and I'll take a look.

 

This is where most any error should be logged.

 

 

Additionally, check the event viewer (run "eventvwr.msc" or check the Administrative Tools folder).

 

The event viewer shows a lot of errors in the "backup service" starting from march 18th, that's when I started having problems in copying new files to the server.

How do I email you the logs? or anything you need?

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You should be able to save the event viewer logs. attach those files to an email and send them.

That, and the logs I've specified.

 

and send to "drashna@live.com".

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sent by wetransfer

let me know if it was what you needed

m

Edited by spaceage
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It looks like the Client Backup service is having issues with the "{5FCE7654-4538-4551-8B0E-DD07DC17229D}.Machine.configdat" file specifically.

The file is located in this folder: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\

 

It's unable to create the file, and it's unable to find it, as well. And then later, it's getting IO errors from the file. 

This would definitley cause issues with removal. The best solution is ... well delete the specified file, and then retry.

 

Also, it looks like these are problem files as well:

 

\shares\Videos\Ski Movies\The Traveling Circus 3x01 - Attack Of The Sand People [Line 2010 - 720p].mp4

\shares\Videos\Ski Movies\The Traveling Circus 2x06 - Planes, Trains & Automobiles [Line 2010 - 720p].mp4
\shares\Videos\Ski Movies\Line '09 Team Mixtape - Ski & Destroy [Line - 720p].mp4
\shares\Videos\Ski Movies\Freeski-TV 3x01 - Euro Road Trip [salomon 2009 - 720p].mp4
\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\{5FCE7654-4538-4551-8B0E-DD07DC17229D}.Machine.configdat
\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\{5FCE7654-4538-4551-8B0E-DD07DC17229D}.Machine.configdat

 

 

 

 

And then a bunch of issues for the drive mounted to "C:\fs\Q".

I'm guessing this is the problem drive that you are trying to remove.

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