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Poppapete

Internet Access ?

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Poppapete

My Sony Blue Ray Player can't access the internet but can access my server (2012R2E) and stream media.

 

My 2 Sony Bravia TV,s and my XBox One & XBox 360 can both stream the internet & access my media server.

 

My Router is Sophos.

I have all those devices as fixed IP's and setup in "Transparent Skip Mode" meaning Sophos should allow all internet access thru (I assume!).

 

If I connect the Blue Ray Player to my Asus Router connected directly to another external IP address (not on my LAN) it immediately has internet access and I can stream Netfilx (which is what I am trying to achieve).

 

So:

 

I assume Sophos is preventing the Sony BR from accessing the internet.

 

I have been working on this for a week and am very frustrated as you can imagine. As far as I can see I have set up all 5 devices exactly the same in sophos but the BR player will not connect to the internet.

 

Hoping someone out there has an idea.

 

 

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oj88

Just to get this out of the way, is the Sophos configured as a standard proxy or transparent proxy?

 

If it's the former, then adding the device in transparent skip list will not work.

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Drashna Jaelre

https://drashna.net/blog/2015/03/an-exercise-in-frustration-fine-tuning-the-web-filter-in-sophos-utm/

 

Make sure you add the "CDN" stuff as an exception:

 

 

^https?://([A-Za-z0-9.-]*\.)?googleusercontent\.com
^https?://([A-Za-z0-9.-]*\.)?edgecastcdn\.net
^https?://([A-Za-z0-9.-]*\.)?amazonaws\.com
^https?://([A-Za-z0-9.-]*\.)?github\.com/
^https?://([A-Za-z0-9.-]*\.)?githubusercontent\.com
^https?://([A-Za-z0-9.-]*\.)akamaihd\.net
^https?://([A-Za-z0-9.-]*\.)llnwd\.net/
^https?://([A-Za-z0-9.-]*\.)cloudfront\.net/
^https?://[0-9]*\.[0-9]*\.[0-9]*\.[0-9]*

 

 

As well as the netflix specific exception:

 

 

^https?://([A-Za-z0-9.-]*\.)?ne?t?fli?x(img|ext|video)?\.(com|net)/
^https?://[\d+(\.\d+){3}/]*/[0-9]{8}\.ism
^https?://([A-Za-z0-9.-]*\.)?netflix-*\.vo\.llnwd\.net
^https?://[\d+(\.\d+){3}/]*/[0-9]{9}\.ism
^https?://[\d+(\.\d+){3}/]*/[0-9]{10}\.ism

 

Between these, I've gotten Android, Windows Phone, a WD Live TV Player, Chromecast, and the like to all be able to stream netflix properly.

 

 

However, it is possible that the Sony device is contacting a different URL.

The best way to find that is to load the live list and re-attempt.

Check for the logs that originate from the device, and see what URL's they're accessing.

 

 

That, and if you're using the transparent mode (which should be the only one you want to use and the default one), then the transparent mode skiplist should be working. Add the device itself to the "source" section, and make sure you hit the "Apply" button.

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Poppapete

I have all the settings as you suggest and they work because I can stream netfix on the Sony Bravia TV's and the Xbox's .

 

The Sony BD player has NO internet access at all via my sophos router but does have internet access if I connect via my ASUS RT-N66U which I use as a Guest  Access point (not on my LAN) on a different external IP.

 

I'm at a loss!!!!

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schoondoggy

Have you tried both wired or wireless connections on the BD player?

Is the BD player on the latest firmware?

Instead of assigning a IP have you tried DHCP for the BD player?

How many devices are on your network? Are you bumping into the Sophos limits?

Have you run any network tools? I use the network portion of Belarc Advisor to give me a look at the entire network.

I had a network printer that was giving me issues, It was fine on WiFi, but on a wired connection users could not see it. Turns out on wired connection it was going back to its default IP of 169.xxx.xxx.xxx. I had to set the IP on it when it was on a wired network then everything was fine.

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oj88

If it's talking to your server on the LAN, then the problem seems to point to Sophos.

 

Among other things to verify on the Sony:

 

DNS settings

Gateway

 

If they're correct, is there any way to temporarily turn off any type of proxy on your Sophos? I mean, not just putting the Sony in an exceptions list but rather, totally disabling the proxy service and simulate a typical NAT router (like the Asus). This is just to isolate if the proxy service is the one preventing internet access to the player. If it is, then at least we can proceed drilling down into the proxy settings.

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Poppapete

Have you tried both wired or wireless connections on the BD player?

 

I have no wireless connection to Sophos on my LAN

Is the BD player on the latest firmware?

 

Firmware is up to date as per Sony Website

 

Instead of assigning a IP have you tried DHCP for the BD player?

 

I have deleted the Fixed IP  and tried DHCP. It still assigns the same IP and I would like to force it to assign a different one but don't see how to do this in Sophos.

 

How many devices are on your network? Are you bumping into the Sophos limits?

 

There are 20 devices on the LAN

 

Have you run any network tools? I use the network portion of Belarc Advisor to give me a look at the entire network.

 

I will try this.

 

I had a network printer that was giving me issues, It was fine on WiFi, but on a wired connection users could not see it. Turns out on wired connection it was going back to its default IP of 169.xxx.xxx.xxx. I had to set the IP on it when it was on a wired network then everything was fine.

 

As per above I would like try a new IP but it assigns the same old fixed one.

 I have also tried turning off web filtering and the firewall ( by activating an Any Any rule in the firewall).

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Poppapete

If it's talking to your server on the LAN, then the problem seems to point to Sophos.

 

I am sure it is Sophos as I can access the server on the LAN and when I bipass the sophos I can access the internet.

 

The error is always.

 

"Gateway not responding"

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Poppapete

Seems I am not the only one. Most problems are with wireless access which is not me.  I will try a factory reset which I had not thought of!

 

EDIT:

 

Factory reset of BD player did not fix problem.

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