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Rod at home

My PC immediately shut down. Why?

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Rod at home

(Hopefully I'll be able to paste text into this message. I've tried and been denied for a day. Extremely frustrating!!!)

 

I was using my desktop PC, an HP Pavilion Elite machine which is at least 4 or 5 years old. I was syncing my Zune, playing a YouTube video my son wanted me to see, and I had Outlook 2013 running. That was it; not really pushing the machine. Suddenly without warning it just went black. No BSOD, nothing. When it came back up this is what I found in the event log. First, from the System log:

 

Log Name: System

Source: Service Control Manager

Date: 4/11/2015 3:56:14 PM

Event ID: 7034

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: MYCOMPUTER

Description:

The PowerAlert Agent service terminated unexpectedly. It has done this 1 time(s).

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7034</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2015-04-11T21:56:14.356883000Z" />

<EventRecordID>605455</EventRecordID>

<Correlation />

<Execution ProcessID="924" ThreadID="3180" />

<Channel>System</Channel>

<Computer>MYCOMPUTER</Computer>

<Security />

</System>

<EventData>

<Data Name="param1">PowerAlert Agent</Data>

<Data Name="param2">1</Data>

<Binary>50006F0077006500720041006C0065007200740020004100670065006E0074000000</Binary>

</EventData>

</Event>

 

and now the Application log:

 

Log Name: Application

Source: Application Error

Date: 4/11/2015 3:55:55 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: TARDIS

Description:

Faulting application name: pal.exe, version: 12.4.48.0, time stamp: 0x4fabf78f

Faulting module name: pal.exe, version: 12.4.48.0, time stamp: 0x4fabf78f

Exception code: 0xc0000005

Fault offset: 0x000b5737

Faulting process id: 0x960

Faulting application start time: 0x01d074a23a21ffce

Faulting application path: C:\Program Files (x86)\TrippLite\PowerAlert\engine\pal.exe

Faulting module path: C:\Program Files (x86)\TrippLite\PowerAlert\engine\pal.exe

Report Id: 86c894ba-e095-11e4-bf19-0026180715c6

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2015-04-11T21:55:55.000000000Z" />

<EventRecordID>724650</EventRecordID>

<Channel>Application</Channel>

<Computer>MYCOMPUTER</Computer>

<Security />

</System>

<EventData>

<Data>pal.exe</Data>

<Data>12.4.48.0</Data>

<Data>4fabf78f</Data>

<Data>pal.exe</Data>

<Data>12.4.48.0</Data>

<Data>4fabf78f</Data>

<Data>c0000005</Data>

<Data>000b5737</Data>

<Data>960</Data>

<Data>01d074a23a21ffce</Data>

<Data>C:\Program Files (x86)\TrippLite\PowerAlert\engine\pal.exe</Data>

<Data>C:\Program Files (x86)\TrippLite\PowerAlert\engine\pal.exe</Data>

<Data>86c894ba-e095-11e4-bf19-0026180715c6</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

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schoondoggy

Is this PC running Win 7 or Win 8?

It looks like pal.exe is a TrippLite UPS software component.
Are you running a Tripplite UPS on this PC? If so, make sure the TrippLite software is the latest version.

If you are not running a UPS, uninstall the TrippLite software.

A registry cleaner may help if this is a software issue. I use Glary Utilities.

If is is a hardware issue it maybe difficult to solve, could be a bad PS or motherboard issue. If the power good signal goes bad they will die like this.

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cskenney

If you are using a UPS, how old is it? Also be sure you check and make sure your power cord is fully seated.

 

 

Sent from my iPhone using Tapatalk

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Rod at home

It is a TrippLite UPS attached to the PC. I'm using Windows 8.1 Professional. I can't remember when I got the UPS, but it's likely around the same time I got the PC, which is 4 to 5 years ago. I replaced the batteries to the UPS just last year.

 

At this point in time we're extremely short of cash. I think I mentioned that I was downsized at the end of June 2014. We're living on what's left of our savings, since my unemployment insurance ran out in early January. Bottom line I can't afford to replace my PC. I'm wondering if I'd be better off replacing the UPS, or at least just turning off the UPS and using a surge protector for now?

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jmwills

Loose the UPS and uninstall the software.

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ikon

Have you checked the TrippLite site to see if there's a Win8.1 compatible version of the UPS app?

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schoondoggy

TrippLite is showing 12.04.56D as the latest version.

 

You are running 12.04.48.0

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Rod at home

Schoonodggy, how do I upgrade my TrippLite OS?

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ikon

Just to be perfectly clear: TrippLite is not an OS, it's an application that interfaces with your UPS. You have to get a version of the application that's compatible with the OS you're running (e.g. Windows X).

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