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Problems restoring files from client backup


Steve Pitts
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Folks,

 

The WSS 2012 R2 Essentials dashboard tells me that it is successfully backing up my computers, but when I fire up the Dashboard from the client PCs (I've tried both my Windows 8.1 work horse and the Windows 7 gaming rig) and try to restore files I get a crash the moment I select a disk (I see a list of backups, choose the latest one, which presents me with icons for the C and D drives, but whichever I choose I get an immediate error (Restore File and Folders wizard has stopped working). Each such crash generates these two event log entries:

 

Log Name: Application

Source: .NET Runtime

Date: 12/02/2015 21:32:17

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: NEMES*********************

Description:

Application: MountBackupWizard.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Reflection.TargetInvocationException

Stack:

at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)

at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])

at System.Delegate.DynamicInvokeImpl(System.Object[])

at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)

at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)

at System.Windows.Forms.Control.InvokeMarshaledCallbacks()

at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)

at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)

at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])

 

 

Log Name: Application

Source: Application Error

Date: 12/02/2015 21:32:17

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: NEMES*********************

Description:

Faulting application name: MountBackupWizard.exe, version: 6.3.9600.16384, time stamp: 0x5215cf3c

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a

Exception code: 0xe0434352

Fault offset: 0x000000000000940d

Faulting process id: 0x1a08

Faulting application start time: 0x01d0470b5ca7efaf

Faulting application path: C:\Windows\System32\Essentials\MountBackupWizard.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 9da7accf-b2fe-11e4-855b-1c6f65c834a4

 

 

Are others able to do individual file restores?? I wondered initially whether this might be permissions related, since my day-to-day user does not have admin rights, but I've tried logging on using an account that does have admin rights on the local PC (and I obviously have to give domain administrator credentials to get the dashboard up) with the same result. The only other oddity about my setups is all that all have a G partition that is excluded from the backup, but I don't see how that could be playing into this.

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Having the same issue here noticed this today I belive although im not sure. I think it has something to do with the updates that were released on tuesday. everything was fine before they were installed.

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Having the same issue here noticed this today I belive although im not sure. I think it has something to do with the updates that were released on tuesday. everything was fine before they were installed.

 

That's an interesting observation, and a perfect reason to ensure your server OS is being backed up every day using WSB,

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Yeah, it would be good for everyone running WSE2012R2 to check their own situation, so they don't get a nasty surprise if they truly need to do a Restore.

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Had the same issue.....eventually narrowed it down to the KB3023562 update.  I removed this update on all three machines that I had installed this on and all is fine now.

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Had the same issue.....eventually narrowed it down to the KB3023562 update.  I removed this update on all three machines that I had installed this on and all is fine now.

Yes verified this as a workaround also. This update is causing the issues.

 

How do we go about letting microsoft know about issues like these?

Edited by Jay2001
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Ditto here. I get "Restore Files & Folders Wizard has stopped Working"

 

Have tried on 2 clients on files from different days. Same result.

 

What to do!!!!!

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I think it was a security update on everything 8.  Its on my clients and the server and was automatically installed 13/02/2015 here in Australia.

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