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gyrene2083

DrivePop Changes for High Use Accounts...

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Jason

Thanks for sharing. I too bought lifetime and am bracing for this email. Personally I've come to rely on CrashPlan for my cloud backups. Has saved me quite a few times. Bought DrivePop on impulse when they had their lifetime offer. Not sure I'd miss it. Seems a bit clunkier than CP.

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ikon

It sounds like the same tactic many ISPs have taken in the past. In fact, it seems fairly likely LiveDrive took a page right out of the ISP handbook. Basically, as carp969 said, they sell a service to a pile of customers then get rid of the ones who use it the most, so they can use the resources they save to sign up even more high-paying, low-usage customers - more profit in the end.

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gyrene2083

Hey ikon, it's been a while. Your right, and they lost me as a customer. Good thing I have my server backed up by UNRaid, I'm just bummed that I couldn't have it offsite, or in my case out of my house.

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jetmech96

I just received this today!

 

 

 

Dear Matthew,

NOTICE OF PRICE INCREASES - EFFECTIVE IMMEDIATELY

If you have not heard already, Livedrive is pulling the rug out from under all of us.  The original terms with Livedrive was that we could provide some absolutely fabulous pricing with online backups.  Since they have been acquired by J2 Global, they are now looking to "milk" this business for all its worth including us.

We have been fighting with Livedrive/J2 Global now for over 3 months to try to come to some reasonable agreement and it does NOT look great.  I'm going to try to explain the pricing changes that we are currently looking at and I'm sure 80% of all of you will not continue, but I hope that we can see this as still a great chance to use a great service for at a fair price.

Our bottom line is that J2 Global wants to increase our prices to $30/TB/month as OUR cost.  This is OUTRAGEOUS!!  We are trying to get them to realize that the current market place for Livedrive competitors is priced anywhere from $10 to $20/TB/month.

The current discussion has us sitting at a price that may allow us to offer you 1TB at $9.99/month and we need to implement this price change immediately.  I'm reaching out to all of you to give you some advanced warning.  

Our last discussion with Livedrive was pretty grim and they want us to also pay for Bandwidth on a per 1TB basis going back to the early part of 2014.  They advised us to pass this cost onto customers but our billing system and their reporting does not allow for us to accurately bill.  We started notifying customers that were over 3TB and the results were very bad.  Almost all the customers cancelled because the pricing was so extreme.  They left us no choice, because the cost of this bandwidth is high, we simply cannot afford to pay it.

Livedrive has basically told us that the UNLIMITED offers has caused such a huge influx of customers and data space usage that they now cannot afford this model and it has cost them so much that they need to back paddle to survive and recuperate the costs they have incurred to grow by offering unlimited backup space.  They continue to advertise unlimited offers on their website which has caused us a lot of anger.  They keep telling us that this is also going to change, but they seem to want us to model the changes perhaps to see how they can do it without losing customer loyalty.

While this has caused them a lot of trouble, they are taking the opportunity to pass on the troubles to all of us.

NEW PRICING 
In the next few days we will be adjusting the prices on our online backup packages on our website to reflect the changes in terms with Livedrive.  The pricing will start at $9.99/month/TB.

To determine if you will be affected by this price increase will be based on your current services you have ordered.  
>> If you have ONLY the online backup service and no other add-ons such as Briefcase and are currently paying less than $9.99/month/TB you will be adjusted to this new price.  
>> If you have ONLY the Briefcase, these will also climb to $9.99/month/TB but may go higher as J2 Global has not finalized the details on briefcase pricing yet.
>> If you have BACKUP AND BRIEFCASE, these will also climb to a minimum of $9.99/month/TB until the pricing has been finalized with J2 Global we do not know the final pricing yet.

If you recently made a purchase of any kind on any package, we will use that payment as credit towards the monthly cost and determine your next billing due date based on amounts paid.  

We understand that a lot of people will cancel their accounts as a result of the price increase, we ask that you wait until you receive an invoice prior to submitting a cancellation request.  We will NOT automatically bill your payment method.  Subscriptions that have been setup with your payment option will be cancelled so that you have an opportunity to decide if you want to continue with your account or cancel.

As you can imagine this has been an unrealistically frustrating time for us and we are working through the challenges of J2 Global's decision to impose these changes on us.  We are going to continue to fight with them and for you, but at this time we want to prepare everyone that the battle has been long and will continue to drag out for some time.

We are now tasked with this responsibility of doing the leg work for J2 Global as they have decided to become greedy.

While, the price increase comes unexpectedly, the market price comparison shows that it is still a fair price for what is offered.  We truly hope that you stay with us, but we completely understand if you decide cancel.

PLEASE DO NOT REPLY TO THIS EMAIL - OPEN A SUPPORT TICKET SO WE CAN ACCESS YOUR ACCOUNT AT THE SAME TIME
We will not be able to address replies to this notice so PLEASE be patient if it takes time for us to reply.  We will do our best.  As usual, it is best to address your concerns by opening a support ticket on our website.

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golfwitme

I too got jacked by this company.

I was told no refunds even though I paid in advance like many others for the service.

They told me to cancel the service as a protest and share the burden of cost.  I wish there was a way to get my money back.

In addition to the emails requesting $99 per month, they just sent me the notice jetmech96 just posted above.

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Jason

I cancelled my service today also. Had 2 TB backed up. Will use CrashPlan instead.

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Asyd

I just got a bill yesterday for over $200 after signing up for a lifetime package as well and I only have 84GB stored. I'm emailing back and forth with them now as well and we may all wish to alert the tech press and the Federal Trade Commission because of this is bait and switch. I'm REALLY pissed about this.

 

In the email response they claim they adjusted my bill to 19.99 a month which is still over $200 annually; they must think we're stupid. They also claim the parent company did this and they are "suing." My response to them is new people get stuck with the new scheme, not those of us who signed under the Lifetime Plan.

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awraynor

I never trusted this company from day 1 and never signed with them.

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revengineer

I just got a bill yesterday for over $200 after signing up for a lifetime package as well and I only have 84GB stored. I'm emailing back and forth with them now as well and we may all wish to alert the tech press and the Federal Trade Commission because of this is bait and switch. I'm REALLY pissed about this.

 

In the email response they claim they adjusted my bill to 19.99 a month which is still over $200 annually; they must think we're stupid. They also claim the parent company did this and they are "suing." My response to them is new people get stuck with the new scheme, not those of us who signed under the Lifetime Plan.

The problem is that at these rates there will be no new customers because they are not competitive. So they cannot absorb the cost of high usage customers elsewhere. Their business model to rely on third party unlimited commitment was fundamentally flawed from the beginning.

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