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HP sends me to 3rd party sender, 3rd party sender sends me to HP, etc...


riahc3
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Im having problem with the server that is UNDER HP WARRANTY. I called HP and told them the problem and said that I had to do it thru the 3rd party seller because the 3rd party seller had to contact with HP to request a RMA. I contacted the 3rd party seller and he told me that HP could do it and if he did it, it would take longer.

 

I recalled HP stating this and they told me basically similar: 3rd party seller had contacted them that same day and HP told the 3rd party seller that he had to contact with his wholesaler to see if he was gonna get a replacement thru the wholesaler or directly thru HP.

 

I called 3rd party seller again and he told me that he was processing it but like he told me, if he had to do it, it would take longer.

 

What should I do? Wait it out? Pressure HP some more until they give?

 

I want to start playing with my Gen8!!!

 

Thank you

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