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bondisdead

Error code for HP EX495: BIOS recovery source not present

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bondisdead

I am helping a friend figure out what happened to his EX495. The system was unresponsive. I notice that after bootup, the power/lan lights are lit properly, but the health led just strobes blue/white. The LEDs are not lit for the two installed drives.

 

I uninstall the drives and test them in another system. The system drive won't even pass SMART tests, and I cannot access any of the data on the drive. The computer won't boot with it attached via SATA. The second data drive passes SMART, but fails Seagate tests. Hard Drive Sentinal reports immenent failure (6% healthy versus 100%). Okay, so he had folder duplication turned on, so I start to copy over the data from the DATA\DE\shares folder to another drive. This seems to be okay. There is also the DATA\shares folder, which has all of the same data, but some additional user folders as well. However, when I attempt to copy over this data, Windows and SyncBack tools give me an error. Which folder contains the "real" data, versus pointers/links?

 

Meanwhile, I want to see if the server itself also got taken out by whatever mysterious event killed the two drives (unless it was just a coincidence). I install a new drive in the system bay, then do the server recovery by putting a paperclip in the tiny hole. System LED start to light up, but shortly afterwards, I get a flashing error code which indicates: 2 aqua white, 3 red BIOS recovery source not present.

 

I found this on HP's site at this location: http://h10025.www1.h...product=3969718

 

Anybody seen this error code? If so, is my friend hosed? Sounds like the BIOS chip is fried from the err message, but it could be something else entirely.

 

Ideas? Anything easy to try? I don't have the little adapter that provides video to the box, so have limited debug options.

Edited by bondisdead

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ikon

Have you contacted HP Support. That seems to be what the document you linked says to do.

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cskenney

Here is some info on restoring BIOS on an EX485. It may be helpful if you need to try to fix the BIOS on the EX495.

 

http://www.bios-mods.com/reviews/motherboards/2011/06/hp-mediasmart-server-bricked-motherboard-recovered/

 

Here is something else to take a look at. The symptoms are not exactly the same but it won't hurt to try it.

 

http://www.mediasmartserver.net/forums/viewtopic.php?f=5&t=11382

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bondisdead

Have you contacted HP Support. That seems to be what the document you linked says to do.

 

It's out of warranty, or else that's where I would have sent him instead of using me for free tech support! ;-)

 

Here is some info on restoring BIOS on an EX485. It may be helpful if you need to try to fix the BIOS on the EX495.

 

http://www.bios-mods.com/reviews/motherboards/2011/06/hp-mediasmart-server-bricked-motherboard-recovered/

 

Here is something else to take a look at. The symptoms are not exactly the same but it won't hurt to try it.

 

http://www.mediasmar...php?f=5&t=11382

 

Thanks for the links. My next thing to do was indeed taking the box apart and removing the battery. I will try that tonight, and report back what (if anything) happens.

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bondisdead

Okay, so I did some server disassembly, in order to pull the motherboard out. I removed the CMOS battery for 2-minutes, the put it back in, re-assembled the system, then restarted things. Same error code: Two blue flashes, followed by three red flashes. I would love to try the BIOS recovery mentioned on BIOSMODS, but those procedures seem to require the use of a keyboard, and I don't have one of those modded systems that provides PS2 port. Plus, I don't know where to find a EX495 BIOS image.

 

Seems like I need one of those VGA/PS2 adapter boards in order to do some real debugging...

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diehard

http://dl.dropbox.com/u/14524008/EX490%2B%20Server%20Restore.rar

 

http://dl.dropbox.com/u/14524008/EX490%20USB%20boot.rar

Use these 2 files.
Copy the 1st on to your PC desktop and add the volume.image from your DVD to the same folder, Recovery Image.

Next, create a 256meg or larger USB stick with the files from the 2nd link. This will boot the server into recovery mode so it can accept the image from the PC. Back to the PC, you will run WHSRecovery.exe to find and copy over the image.

You can test the USB stick by booting any PC with it to see what you would expect from the server.

To boot the server off the USB stick, instead of using the pin hole, just unlock and pull out the bottom system drive about 2". Make sure that the USB stick is plugged into the server's rear bottom USB port. Powerup, wait 8 seconds the slide the system drive back in and lock it.

You do not need to isolate the server and PC to your router which is expected as the standard way to do the recovery. This is not necessary with my files.

It's unlikely that your BIOS chip is fried. Christian from BIOS-MODS deliberately modified his BIOS and bricked it, then had to figure out a way to fix it.

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diehard

FYI, In case your unaware, as I mentioned above, ordinarily when you do a Server Recovery for the EX495, you have to have only the server and PC with the Recovery DVD connected to the router. No other network devices should be connected.

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bondisdead

I finally got the HP server restore disk from my friend. I was able to follow the steps outlined above, and get the server up and running again! Thanks to everyone on the homeservershow forums, in particular DieHard! Long Live Canada! :-)

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dignow

Hello,

  I am having a similar problem with my WHS and upon finding this link hoped that this would be the solution I've been looking for. However, I'm having difficulty downloading the "EX490 USB boot.rar" file from your skydrive.  I'm getting download times in excess of 3 hours for a 117MB file and can't seem to get much past 17MB downloaded before the download fails completely due to a "network error".  Is there any way you could upload another copy of the file or possibly place it in another download location?  From what I've read in the thread this is what I need so any help in obtaining the file you could offer would be very much appreciated.  Thanks.

 

https://skydrive.liv...68D1A96947!1195
https://skydrive.liv...68D1A96947!1196

Use these 2 files.
Copy the 1st on to your PC desktop and add the volume.image from your DVD to the same folder, Recovery Image.

Next, create a 256meg or larger USB stick with the files from the 2nd link. This will boot the server into recovery mode so it can accept the image from the PC. Back to the PC, you will run WHSRecovery.exe to find and copy over the image.

You can test the USB stick by booting any PC with it to see what you would expect from the server.

To boot the server off the USB stick, instead of using the pin hole, just unlock and pull out the bottom system drive about 2". Make sure that the USB stick is plugged into the server's rear bottom USB port. Powerup, wait 8 seconds the slide the system drive back in and lock it.

You do not need to isolate the server and PC to your router which is expected as the standard way to do the recovery. This is not necessary with my files.

It's unlikely that your BIOS chip is fried. Christian from BIOS-MODS deliberately modified his BIOS and bricked it, then had to figure out a way to fix it.

 

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cskenney

Both files downloaded fine for me tonight.  When I selected the link for the EX490 USB Boot.rar file it asked me to sign into Skydrive for my own account but it bounced me back to Diehard's public directory to download the file.

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