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RMA - G.Skill Phoenix Pro SSD


dvn
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My daughter's OS drive died G.SKILL Phoenix Pro Series FM-25S2S-120GBP2 2.5" 120GB SATA II MLC Internal Solid State Drive (SSD). I hooked it up to a couple different PC's (with different chipsets) to verify that it did not appear in BIOS. It didn't. I officially pronounced it dead at 4:02 PM EST.

 

Thought it might be interesting to see how G.Skill handles this. The SSD was purchased from Newegg on 10/26/10, so it's a year and a half old, well within its 3 year warranty.

 

I received RMA approval from G.Skill today. I'll send it off tomorrow and wait. Newegg still sells them, so I'll likely receive the same model, assuming G.Skill determines the drive is faulty. Funny thing is, I had just checked the health status on that SSD not a week before it died. It was at 100% with no errors of any kind. Kind of gave me pause to see first-hand how SSD's can do a 'now it's here, now it's not' act. I've heard others talk about it but I've never been bitten til now.

 

I have to mention that the computer was being backed up by good ol' WHS v1. And the last backup was from the night before the SSD died. So that's great, right? Not exactly. I was unable to get v1 to initiate a PC restore. I tried all the tricks I could think of, but no-go. That's ok, though, because I had an Acronis backup stored back home on my WHS which I had made last spring. That saved me a nice chunk of time. So I reconnected the PC to her network, reinstalled the Connector software, opened her last PC backup, and pulled files (primarily photos) back to the computer. She was quite relieved by that. And it was reasonably quick. Of course, she'll have to reinstall a couple of programs, but she's OK with that.

 

As a +1 to Symantec, I was able to redownload a copy of Norton AV 2012 recently purchased from Amazon ($14.50) and get it installed and reactivated. The sale is still on if anyone's interested. Just saying. :P

 

As a side note: I was talking with Jim Collison today and he mentioned that using OpenDNS as a router's DNS server can (I believe he actually said 'will') interfere with establishing connection between v1 and client PC during the PC Restore process. Good to know. I'll check that out next time I visit my daughter.

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I had to RMA my G.Skill Falcons a few times. Painless experience.

Thanks, Mike. That's encouraging. $194 is a lot of money to throw away.

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  • 3 weeks later...

The death of my SSD was the same; now you see me, now you don't.

 

Umm, did you say you actually paid for Norton AV? I have a worthless product to sell you as well. Please send $29.99 and then I will mail it to you.

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The death of my SSD was the same; now you see me, now you don't.

 

Umm, did you say you actually paid for Norton AV? I have a worthless product to sell you as well. Please send $29.99 and then I will mail it to you.

 

Maybe he can install it on a green drive :D

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The death of my SSD was the same; now you see me, now you don't.

Did you get it replaced? Speaking of which, it's been close to a month since I sent mine in for replacement. I emailed G.Skill a couple weeks ago and they said the SSDs were on back order from overseas. Still waiting but I'm expecting to receive a new one, as they said.

 

Umm, did you say you actually paid for Norton AV? I have a worthless product to sell you as well. Please send $29.99 and then I will mail it to you.

Ah, the comedic stylings of ITTOG. I suppose you'll be here all week? :)

 

Maybe he can install it on a green drive :D

A dead drive is as green as you can get, right?
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Was just thinking again how SSDs truly reinforce the necessity of a good backup strategy. You never know when SSDs will pull a DB Cooper.

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Did you get it replaced? Speaking of which, it's been close to a month since I sent mine in for replacement. I emailed G.Skill a couple weeks ago and they said the SSDs were on back order from overseas. Still waiting but I'm expecting to receive a new one, as they said.

 

Ah, the comedic stylings of ITTOG. I suppose you'll be here all week? :)

 

A dead drive is as green as you can get, right?

 

No replacement as I bought it second hand in a PC I bought from pcdoc.

 

Yes, I will be here off and on all week. ;)

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You guys must have started something, my Crucial M4 just bit the dust last week.

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