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WHS Connector fails


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Hi,

 

I am running a full EX470 on WHS v1. Currenlt have 8 Win 7 Pro machines connected. This configuration has been running well for over a year until....

 

Lately I cannot get the connector to work for any of the client machines. I can ping both the IP and host name from the clients. I can RDP into the server itself and then invoke the console. All backups are occuring. The Shared Folders are accessible. The only problem is the connector. Most clients are connected via ethernet, a few are wireless.

 

Thinking the connector might be bad, I uninstalled and attempted to reconnect on one of the machines. The installation fails and now that machine is offline to the server.

 

Appreciate any troubleshooting guidance anyone has.

 

Thanks,

 

Bob

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Did you make any changes to your Router/switch wireless, etc. Equipt.

I had a simular problem resulting from using my son's Apple Airport router. In short, I cannot use it as it does not support UPNP.

You may want to look at the settings in your router-Maybe even reset and reconfigure it. Routers do die sometimes.

Could Workgroups be an issue?

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Thanks guys for the quick response.

 

1) - Router - You may have it there. I did change to a full hardware firewall (Calyptix). I doubt it supports Upnp or at least that it is turned on by default. I naively assumed that because everything was internal on same subnet that there would be no need to open ports unless I wanted to connect from outside lan subnet. I'll take a look at that. Any ports in particular? Again I can RDP into it with no problem. So I guess thats why I thought the firewall would be a problem.

 

2) >:55000 - No I was running from the software folder of the WHS Share Folder. But I did try to connect now and no luck.

 

Bob

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Thanks guys for the quick response.

 

1) - Router - You may have it there. I did change to a full hardware firewall (Calyptix). I doubt it supports Upnp or at least that it is turned on by default. I naively assumed that because everything was internal on same subnet that there would be no need to open ports unless I wanted to connect from outside lan subnet. I'll take a look at that. Any ports in particular? Again I can RDP into it with no problem. So I guess thats why I thought the firewall would be a problem.

 

2) >:55000 - No I was running from the software folder of the WHS Share Folder. But I did try to connect now and no luck.

 

Bob

1) you are correct in that you only need to open ports for access from outside your LAN.

2) are you saying you couldn't even get to the web page http://whsserver:55000 ? If so, then maybe the web server is not running on your WHS. If you can connect but the install is failing, make sure you have uninstalled the existing connector on the client before attempting to install.

3) if you do try to copy the install down from the server, try to copy it from the location on the C: drive, not from the shared Software folder, as it could be out of date. I forget exactly where it is on C:, but I think diehard knows cause I think that's who told me about it.

4) you could use the Console to delete the client computer from your WHS before trying to install the connector.. You would lose any backups of that computer I think.

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<2) are you saying you couldn't even get to the web page http://whsserver:55000 ? Yes when I attempt to connect get error msg: 'The remote device or resource won't accept the connection - Detected'

 

<3) if you do try to copy the install down from the server, try to copy it from the location on the C: drive, not from the shared Software folder, as it could be out of date. I forget exactly where it is on C:, but I think diehard knows cause I think that's who told me about it.

 

I'll see if I can find it on C drive and copy down and retry the install. Not sure that is the problem overall since have this problem on other 7 machines as well (connectivity). The connector is uninstalled on this particular machine.

4) you could use the Console to delete the client computer from your WHS before trying to install the connector.. You would lose any backups of that computer I think.

 

I'd like to to do that as a last resort as I would like to preserve the existing bakups.

 

Thanks,

 

Bob

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2. If you can't get to that site, it's a problem. Near as I can tell from the little I could find online, the error indicates that the server is not accepting connections. That brings me back to my earlier statement that it could be that IIS is not running on your WHS. I just tried using puTTY with RAW and port 80 to connect to my WHS (which I know is working). It didn't print any text, but it did let me press Enter and advance the cursor 1 line down the screen each time. When I tried it with my Win7 machine, the connection was refused.

Can you check on your WHS and see if IIS is started? In Start/Administrative Tools/Internet Information Services (IIS) Manager, look in the Web Sites folder and see if Default Web Site and WHS Site are both Running.

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Very peculiar - That may be the cuplprit. When I go to IIS Manager it does not display any sites. Merely says There are no items to show in this view. If I try to connect to the webserver - assume same name as WHS server it brings up blank screen again.

 

So that would explain why I cannot connect. Not sure how to rectify short of a WHS reinstall.. Curious what could have hijacked the Web Servers....

 

To add to above - I did copy Connector install files from WHS C:\WHS folder and ran from client. All proceeds until I enter password to connect to server. Immediately get 'Operation could not complete at this time. Please try again later.'

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