Jason Posted October 9, 2020 Author Share Posted October 9, 2020 47 minutes ago, GarethC said: Where is best to do that Jason, not something I have done before? @GarethC if you go to this address, you should be able to login with your existing HPE account. https://support.hpe.com/hpesc/public/home/signin If you haven't created one, click create account. After login there will be a Case Manager menu option where you can initiate a simple support ticket. Since it's their business/enterprise class support, they're way more responsive than a consumer case. Also that same account can be used to quickly lookup new bios/firmware/updates for your Gen10 Plus within their web UI. 1 Link to comment Share on other sites More sharing options...
GarethC Posted October 9, 2020 Share Posted October 9, 2020 cheers, done. 1 Link to comment Share on other sites More sharing options...
Jason Posted October 21, 2020 Author Share Posted October 21, 2020 I could be premature, but it does appear that the latest iLO 5 Firmware 2.31 update for 13th Oct 2020 might have resolved the false SMART alert issue. Link to comment Share on other sites More sharing options...
GarethC Posted October 21, 2020 Share Posted October 21, 2020 (edited) Cheers, just installed. Edit, still getting in-undated with SATA drive errors. Edited October 21, 2020 by GarethC Link to comment Share on other sites More sharing options...
Jason Posted October 23, 2020 Author Share Posted October 23, 2020 On 10/21/2020 at 3:06 PM, GarethC said: Cheers, just installed. Edit, still getting in-undated with SATA drive errors. Oddly I'm not receiving these alerts any longer since this update. However I also updated the Agentless Management Services x64 to the most recent October 2020 version too. You might also try that. 1 Link to comment Share on other sites More sharing options...
GarethC Posted October 23, 2020 Share Posted October 23, 2020 I checked and i’m already running it unfortunately. 1 Link to comment Share on other sites More sharing options...
Jason Posted October 24, 2020 Author Share Posted October 24, 2020 Strange. I’m not having the constant SMART errors anyMore and those appear to be the only system changes I’ve made since. Link to comment Share on other sites More sharing options...
Jason Posted November 11, 2020 Author Share Posted November 11, 2020 I take that back. Not quite sure whether this SMART error bug is part of the Agentless service driver or the BIOS itself. Regardless it is happening again in my system. As result have just disabled email alerting. Link to comment Share on other sites More sharing options...
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