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Remote Access on Windows 10


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Hi Everyone,


I'm experiencing some issue to connect to my HP prolient under win 10 with remote access.


Remote access often fall on an error saying "this session will be disconnected due to a protocol error. Try to reconnect to remote computer".




I need to try is 3 to 4 time before being able to connect. I don't understand what  happens, as it was working fine at the beginning. In event monitoring, the following error is raised :




The description is saying : "The peripheral Microsoft remote display adapter (localisation (unknown)) is not connected due to a blocking of user mode driver. Windows will try to restart the component 5 time. For more information on this problem, contact the manufacturer"


Do you have some idea on what to do to solve this ?


Thanks in advance



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