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Remote Access on Windows 10


Nebsorg
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Hi Everyone,

 

I'm experiencing some issue to connect to my HP prolient under win 10 with remote access.

 

Remote access often fall on an error saying "this session will be disconnected due to a protocol error. Try to reconnect to remote computer".

 

image.png.952527a4a0ac0017fcee9b50281dad33.png

 

I need to try is 3 to 4 time before being able to connect. I don't understand what  happens, as it was working fine at the beginning. In event monitoring, the following error is raised :

 

image.thumb.png.ad526321d9a9dc801ebb3a802b1857b8.png

 

The description is saying : "The peripheral Microsoft remote display adapter (localisation (unknown)) is not connected due to a blocking of user mode driver. Windows will try to restart the component 5 time. For more information on this problem, contact the manufacturer"

 

Do you have some idea on what to do to solve this ?

 

Thanks in advance

 

 

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