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Synology C2 Backup Now Available to US Customers, sort of


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Synology C2 Backup Now Available to US Customers


This is a data backup service that Synology released to EU customers last year.  I remember trying to get it to install and it wouldn't take my CC# because of location.  Fair enough, will it now and how much will it cost?



Screen Shot 2018-03-25 at 2.22.49 PM.png


Seriously, how much is it?  Ask Google and on March 25th, 2018 it's $14.12.  That's still not a bad price for 100Gb of backup with versioning. Also not bad to consider this as a secondary cloud backup.  (See below for pricing)


One thing to keep in mine this is a service that falls under Hyper Backup and not Cloud Sync.  The two are very different.  This will be a true back with versioning and not a simple synchronization of a folder in a cloud service like dropbox.  Many a mistake have been made with sync pairs and cloud services!  That won't happen with backup and versions.


Enable it and Back Up


In your Synology DSM go to Hyper Backup. Install if you are not using it.  You would also use this app to backup to USB, Amazon S3, Microsoft Azure, etc.

Select Synology C2 Cloud Backup.

Screen Shot 2018-03-25 at 1.50.57 PM.png


That should launch a login portal.  If you have used Synology services before and have a login you can use those credentials or create credentials right here.


Start your free trial for 30 days but prices are still in POUNDS!  That's a pound symbol right?  If it was released to Europe why isn't it in Euros? I'm so confused.    (it is Euro Dave!  I had a brain fart on the Euro symbol.  See response post below.  Embarrassingly laughing at myself on this!)


It's here where it wouldn't let me proceed last time I tried due to it being a limited trial to EU customers only.  You have to put your CC# in to get the 30 day free trial.  It says i'm in the Europe Frankfort market but the purchase went through.  So, does this mean if the US sinks into the Ocean and all my data goes with it, my photos will be in Frankfort safe and sound?  Sweet!


Screen Shot 2018-03-25 at 2.13.51 PM.png


This is the last web screen I see as it has now taken me back to Hyper Backup.

Screen Shot 2018-03-25 at 2.15.20 PM.png


I'm going to choose a small amount to get started with.


Screen Shot 2018-03-25 at 2.16.06 PM.png



Screen Shot 2018-03-25 at 2.17.20 PM.png


I'm also going to limit the bandwidth of the backup and set Client Side encryption.  The encryption password box will allow you to use the Admin account password so you don't forget what you put here unless your Admin password is less than 8 characters.


Once you are finished it will ask you if you want to backup now. I said now just to keep the network clean while I'm working but it will backup tonight.  Look at the screen shot below.  See the little arrow by Synology C2?  That is the link to the web portal.  It would be nice to see Synology integrate this into DSM so there isn't a secondary screen needed.  It would also be nice to have some choice as to where your data is being sent and to be charged a proper amount.  I'm afraid my bank might also charge me a fee for the Pounds to USD conversion.  I'll update the post when I find out.


Screen Shot 2018-03-25 at 2.29.12 PM.png


Here are the web portal screens below.

Screen Shot 2018-03-25 at 2.31.23 PM.png


Screen Shot 2018-03-25 at 2.31.14 PM.png


That's it.  It works!



Screen Shot 2018-03-25 at 2.15.20 PM.png

Screen Shot 2018-03-25 at 1.51.06 PM.png

Screen Shot 2018-03-25 at 2.29.12 PM.png

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Hi Dave, that's the Euro symbol so pricing is in Euros making it even cheaper, $12.43 (per Google at $1.24 per euro) today. Like you, I expect the credit card exchange rate to be different and any credit card foreign exchange fees to be applied.


I set it up a couple days ago and have been backing up. No restores yet. I picked the Tier 1, 1 TB plan. It will do 11 versions over 30 days with the benefit of only the actual space on your Synology is used for calculating usage, so 11 versions of a 1GB file only count as 1GB, not 1.1 TB. The Tier 2 plan allows more flexibility and I really like the flexibility in the Hyper Backup versioning settings. I assume (risky) that the Tier 2 plan (claims flexible versioning) unlocks all these. Of course, in this case, the version count against the storage total, although it claims to do deduping.


Speed wise this seems comparable to other U.S. based services even though the data goes to Germany. I didn't do any real testing, but my conservative estimate is 4GB an hour for cloud services from my house and this is above that, although under 5GB/hr.


I did force one internet outage (router reboot while I slept) during a backup and Hyper Backup stopped updating its status and sat for 8 hours without any error or update. Once I "suspended" and "resumed" it seemed to pick up where it left off. In the past, with other services, HB would generate an error if the internet went down.


Another tidbit, while the Tier 1 plan says "Daily Backup" that appears to be scheduled backups only. I've been able to manually fire off multiple backups in a day.

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Ok, now I feel stupid, and I consider myself a world traveller!  Thank you OSQuest.  Excellent follow up with real world use.  I'm not there yet in usage.  I put a pause on the C2 while I figure out a USB issue on backups.  I think I just had a USB drive go bad so I want to get a good local copy as soon as possible.

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Ok, now I feel stupid, and I consider myself a world traveller!  Thank you OSQuest.  Excellent follow up with real world use.  I'm not there yet in usage.  I put a pause on the C2 while I figure out a USB issue on backups.  I think I just had a USB drive go bad so I want to get a good local copy as soon as possible.


Sorry but I have to laugh at this. I just assumed you did the Google search just for grins. Thanks for the laugh.

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I did do a Google search but I put in "pounds to USD."  I completely spaced out on the Euro symbol!  Edits are done on the original article to point to OSQuest response.

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