Locked Out By Bitlocker

[Sylvie 0]

Hi!

New to this forum. I am locked out from my Surface RT. Followed the instructions requiring that I get on-line (from another  computer) a number to unlock the tablet (through BitLocker). Input the number, no result. Tablet always goes back to repair or diagnostic mode. Anything I can do other than reset it to default settings?

Would be grateful for any ideas!

 

Sylvie

[WolfJT 0]

Hi!

New to this forum. I am locked out from my Surface RT. Followed the instructions requiring that I get on-line (from another computer) a number to unlock the tablet (through BitLocker). Input the number, no result. Tablet always goes back to repair or diagnostic mode. Anything I can do other than reset it to default settings?

Would be grateful for any ideas!

 

Sylvie

g

 

Was the number you used located in your Microsoft account? It should be listed under devices.