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Wonderwoman1022

Start Button Vibrates, But Screen Is Black

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Wonderwoman1022

I've tried holding the power button, then tapping it for 1/2 second, repeatedly. I've also tried holding the power button and the volume up for 15 seconds, and still nothing.

 

Please help.

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callihan44

are you trying to do this while the surface is plugged in?? keyboard attached? hold the "Volume Up" button on the side of the Surface for 10 seconds, then, while still holding it, press and hold the power button until the Surface restarts. I had this happen once when updates took forever to install

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Wonderwoman1022

I've tried it both plugged in and not, and it's a Bluetooth keyboard

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Dave

Do the power and volume up button hold. Do that for 20 seconds.  Then plug it in to power and let it charge for a couple of hours.  

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ImTheTypeOfGuy

Did Dave's suggestion work for you?

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Wonderwoman1022

No, I've tried doing that for 10, 15, 20 and 30 seconds, and none of it works

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thelilgeek

Has the battery on it not drained yet? If so plug it in now and see if it powers up.

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Wonderwoman1022

Still didn't work

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