Jump to content
RESET Forums (homeservershow.com)

Docking Station Issue With External Displays


Recommended Posts

We have several Surface Pro 2's deployed at my company that all use docking stations. Every so often, and there doesn't seem to be a rhyme or reason to it, the external monitors hooked up to the dock will lose all display capabilities.

I've tried restarting the surface, checking the monitor connections, and running windows updates and made sure all drivers were up to date and current. (Example of one that happened the other day was that one monitor still worked but the other would not. I would go into the Screen Resolution dialogue box and try turning the screen back on but after applying the settings the screen would automatically turn back off. )

The only thing I found to fix the problem is undocking the Surface, unplugging power from the dock, plug the power back in and then re-dock the device. After following these steps the monitors will work fine again.

Like I said, this is an intermittent issue and is hard to replicate but was wondering if this was a known problem or if there is any known fix for it out there??

Thanks in advance for the help.

Link to post
Share on other sites

I ran into the same issue with a few Surface Pro 1's and the docking station. The only solution that I found that works is to un-dock, power cycle the docking station and re-dock.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Content

    • pksparks
      By pksparks
      Hi,
      i had the smaller switch, the 1810-8g v2 and there was a tab in the switch webui at the left, under maintenance saying “servers”
      i could monitor and login to my server, as the ilo port was connected.
      now i changed it for it’s bigger brother/sister, and with this there is no tab “servers”.
      firmware is pl2.10.
       
      i loved this option, because i could check this all from tablet in one view.
      any ideas what i am missing here? As the specs for the switch says it is there.
       
      rgds
      patrick
    • ICYDOCK_Chris
      By ICYDOCK_Chris
      ICY DOCK is the leading expert in data storage enclosures and accessories.
       

       
      Introducing ToughArmor
      ToughArmor is ICY DOCK’s rugged enterprise-grade line of 2.5” SSD and HDD enclosures, utilizing the standard external 5.25” bay, external 3.5” bay (floppy bay), and the slim optical bay (ODD bay). All ToughArmor models feature ruggedized full-metal enclosures and trays, to keep your sensitive data protected, as well as meeting many flammability requirements. It features many high-density storage options, supporting as many as 16x 2.5” drives, or as few as one. Models are available to support SATA, SAS, and now, U.2 NVMe drives, giving you flexibility in choosing drives that work best for you. The strength and build quality of all of our products is backed by a full 3-year warranty against all defects. ToughArmor is used and approved by Tier 1 companies such as Hewlett Packard (HP), General Electric, NASA, as well as the US Armed Forces. For more information on our ToughArmor line, read our ToughArmor documentation here. Links to all of the products discussed here can be found in the documentation. All ToughArmor products can be view here.
       
      ToughArmor for SATA 3.5” / 5.25” Bays
      For SATA and SAS drives installing into 3.5” and 5.25” bays, we have a large number of options available. In the 3.5” bay, there are models that support one to three drives, some with features such as key-lock trays and hardware RAID capabilities. The larger 5.25” bay supports between four and eight drives in a single bay, and up to 16 when using two bays. These denser options offer cooling fans, to keep the large number of drives cool under heavy load. These models have a wide array of uses. The MB991U3-1SB is our portable ToughArmor unit you can take anywhere, and works over USB. The MB992SKR-B is a 2-bay model with a hardware RAID chip, with modes for RAID 0, RAID 1, BIG, and JBOD.
       
      There are also our more traditional drive carriers that install into a single 5.25” bay. While these models don’t have USB support or a RAID chip, they still have direct SATA connections, the full-metal enclosure, and the 3-year warranty.  The 4-bay (MB994SP-4S), 6-bay (MB996SP-6SB), and 8-bay (MB998SP-B) models are perfect for any general applications that require hot-swappable SATA hard drives and SSDs in a dense storage enclosure.
       

       
      ToughArmor for NVME
      Recently, ICY DOCK has released the first-ever hot-swap cages for U.2 NVMe drives.  U.2 drives use the standard 2.5” size familiar from SATA SSDs, but utilize the NVMe specification allowing for transfer rates of up to 32GB/s. ICY DOCK U.2 NVMe cages come in one and four bay models, and utilize a single Mini-SAS HD connection for each drive. The single-bay model (MB601VK-B) fits in a single 3.5” bay, great for space-limited tasks that require only a single drive.  Small-form-factor systems, DVR systems, and photo/video editing systems can benefit from high-performance storage in a small space. If you need more drives, the 4-bay model (MB699VP-B) is the one for you, and even works great in RAID setups.  These are used in datacenters around the world, that need dense NVMe based storage. Both of these models use a Mini-SAS HD port / cable for each drive, so make sure to prepare your system with enough Mini-SAS HD ports.
       

       
      ToughArmor for Optical Drive Bays
      ICY DOCK also has several drive cages that fit into slim (12.7mm) and ultra-slim (9.5mm) optical drive bays. These can serve to replace existing drive readers in laptops and desktop systems, and can also be paired with several of our 5.25” bay brackets. Perfect for space-critical applications that require drives to be installed in the smallest possible space. Common uses are in Small-Form-Factor PCs, media PCs, Home Theater PCs (HTPC), and security footage systems. In industrial uses, these are often found in 1U and 2U rack-mounted systems with limited space availability, and portable workstations/laptops.
       

       
      If you have any questions about the models mentioned here, or anything else, send us an email at tech@icydock.com. We offer first-class customer support for all our products, from pre-purchasing info, product selection help, walking you through installation, and issue troubleshooting. In addition to email, we offer phone and live web-chat customer support, which can be found here.  Our knowledgeable support technicians are available Monday-Friday from 10:00am-5:00pm PST.
       
       
    • Dewain27
      By Dewain27
      I wanted to give a quick review of the Plugable UD-3000 USB 3.0 Docking Station in use with Surface Pro
       

       
      The Plugable UD-3000 USB 3.0 Docking station can be leveraged by any USB 3.0 device, however I have purchased this for use with my Surface Pro.  I really enjoy the portability of my Surface Pro, however it is nice to rip the keyboard off and sit it on my desk and go dual monitor with full keyboard and mouse to rock out those Visio, Word, or Power Point documents.  This device can be bought at Amazon at the link below:
       
      http://www.amazon.com/Plugable-UD-3000-Docking-2048x1152-Ethernet/dp/B008N06I2I?SubscriptionId=AKIAJ27KPV45VTL2XA5Q&tag=plugabltechno-20&linkCode=xm2&camp=2025&creative=165953&creativeASIN=B008N06I2I
       
      The docking station has the following ports:
      4 USB 2.0 Ports 2 USB 3.0 Ports 1 Headphone 1 Mic 1 DVI 1 10/100/100 Ethernet Port The device comes with converters for DVI to HDMI or SVGA.  It also comes with the USB 3.0 cable required to plug into your device (Surface Pro).  This is impressive as for the price this is a great deal.
       
      I have mine plugged into a secondary monitor using the HDMI converter and am running a full 1080p screen along with my Surface Pro screen in the dual monitor extended mode.  I have seen no issues with video performance.  I wouldn't suggest that you try to play a game on this screen, but it performs well under typical scenarios.
       
      The Ethernet port is working great and I am getting no issue with running at full 1000 Mbs.
       
      Drivers for the device come down from windows update with no issue, however do take a few minutes to install.  Keep in mind the number of ports and devices this is installing so that is understandable.
       
      The device is mostly shiny plasic finish, but looks nice sitting your desk.  The main issues you run into is that the USB and the power are on different sides of the Surface Pro and you still will need an extra power cable if you want to charge while docked.  This can be combersome if you don't do some simple cable management.  The other negative that I have is the size of the power plug of the device.  Unlike the Surface Pro, this device uses one of those huge power converters in the actual plug that can cause you to eat up several ports on a powerstip.  So, try to plan for the one on the end if you don't have one of the ones that accomodates this type of plug well.
       
      Overall, I would give this a 9 out of 10.  It is a great device and works as expected.  There are some things like the power plug that irritate me, but hey it does its job and makes the Surface Pro an awesome desk machine.
       
      Let me know if you guys have any questions about this device and I am happy to run any tests that you might want...
       
      Dewain
    • TheJason
      By TheJason
      I've been successfully backing up the C: partition of my Surface Pro to my Server2012E for about a week now.  But, I haven't tried to restore it yet.  Has anybody tried this using a recovery boot usb key?  How well has it worked?
    • GByOBRRLZG
      By GByOBRRLZG
      Hi,  now that I have a surface 2 and it is the only computer in the home I was daydreaming about connecting it to a HDMI monitor. 
       
       
       
      Will any HDMI interface display work or does a certain size and resolution work best?
×
×
  • Create New...