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Wi-Fi Isn't Working Correctly On My 928

Rod at home

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A few weeks ago my Nokia Lumia 928 just stopped working on my home network Wi-Fi. I've got it set up to work with the 802.11ac network, which it's worked with fine for months. But now, nope. My wife also has a Lumia 928, and it too connects to the same 802.11ac band. And it works fine. As an experiment I went to a public Wi-Fi at a local Wendy's restaurant to test the Wi-Fi on my 928. It worked fine there. I don't know for certain, but I suspect it was using 802.11g, or maybe even something slower.


My router is a Netgear Nighthawk R7000.


So why is my Lumia 928 deciding that it no longer wants to work with my Wi-Fi?

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It looks like the phone only does 802.11n at 5Ghz:

WiFi: 2.4GHz 802.11a, b, g, n & 5GHz 802.11n

Have you tried connecting at 2.4Ghz?


Here is what your router supports:


  • IEEE® 802.11 b/g/n 2.4GHz + 256 QAM support
  • IEEE® 802.11 a/n/ac 5.0GHz
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