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usacic

My Experience Replacing My Surface Rt

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usacic

First of all, let it be know that I am very happy surface RT owner. I pre order it back in October, and besides some of the growing pains we went thru in the first couple of months I am very happy with my purchase.

 

On 11/15/13 at night, my surface RT died, and I mean DIED! It would turn on at all, not response what so ever. I called Support and after going through all the troubleshooting known to men he advised me to take the surface to a Microsoft store to test the power supply.

 

The next morning I called again and said that I would prefer to just send it out to get replaced because I could be wasting my time testing power supplies ( I am a flight attendant and I was leaving for London that evening). After a little talk I asked if they had a exchange program at the Microsoft stores, he said yes and proceeded to call the closest store to my address. We talk to the manager in a conference call and he said that he would be more than happy to help me.

 

I got to the store, and I kid you not, in 15 min I had a brand new Surface 1st gen in my hands. I was beyond impressed. I have had my surface for over an year ad they replaced it as if it was bought just days ago. It is nice to see Microsoft is standing by its product with great customer service.

 

That was the happy part of my story.Now the sad Part. After running some errands I go home at 2pm, promptly opening my new surface and starting set up. I was really disappointed that it still had windows 8 instead of 8.1. I don't know why I expected 8.1 but I did. I then notice that the battery was almost empty and I to plug it in. That would not have been much of an issue if there wasn't 57 updates waiting and they could start until the battery was way past 50%.

I plugged the surface to the wall and started to wait, frustrated beyond belief. I waited, and waited and finally the updates started. Then I waited and waited and the update finished. I quickly went to the store and started to look for he 8.1 update and nothing. Went back to the Microsoft update settings and lo and behold another 27 updates waiting. I waited and waited some more, and then I was I able to finally finish all windows updates.

 

Well, I could keep writing about it but I'm getting bored. The point is, it took me from power on to actually being able to use the device almost 5hrs!!!! As a consumption/ creation portable device that unacceptable. The average user is not willing to wait 5 hours to use their new toy. Microsoft should really find a way to make the end user experience a little easier. 

 

P.s.: After all that, when I finally was able to add my memory card back in the surface, the slot was malfunctioning and wouldn't read my card unless I held it there with my finger ( I taped it) so I will have to go thru that again in a couple of day.....

Edited by usacic

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