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First Take on Luma Experience


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Personal Review: Luma 3-Pack White   Sorry, this won't be a crazy technical review. I'm a busy guy. Just wanted to provide my experience after having the Luma system for one day.   My Network  

More Updates   This product definitely looks rushed out the door. I have not had any performance or connection issues yet. Still good in that regard and speeds are fast throughout the house. BUT, af

I read your review on Amazon, You are spot on with it and you did it in a nice way. We can only hope things will get better going forward because god knows its been a rocky start. Only time will tell.

itGeeks

Have you tested the speed across the network instead of the Internet?

I did not and for good reason. I know testing across the network is important and I will test this at a later date all of my devices right now are wireless after my recent move and what important to me is my internet speed at this point. When all of my wireless devices where connected to my FiOs wireless router I was getting the full speed of 150/150 on most of the devices but now after installing Luma and connecting all those same devices I am getting around 120-130 Mbps down and only 70 Mbps up so that in its self is a problem. I could understand the difference in the download speed if Luma was doing antivirus/malware/IPS scanning on under powered hardware but in my testing Luma is not providing that protection at this point. The upload speeds are way off even if Luma was doing any gateway protection.

 

The reason I am not concerned about the speed of my network at this point is because I just moved into a small apartment and sadly all of my devices are now wireless and only used for internet at the moment. My server rack as well as my 2 Synology NAS units are in storage till I figure out what I am going to use for a new router and I don't have the room here for my server rack so I need to downsize everything. I will test the network speeds using one of my favorite tools network speed test after I get something wired setup but only after Luma fixes my internet speed problem. If Luma does not workout these problems in the coming months then I guess I will have to rethink what I am doing to downsize and will probably purchase a small appliance with 4 NIC's and install Untangle on it and install my Open-Mesh MR1750 for wireless and call it a day. I am extremely hopeful that I will not have to resort to plan B but its an option if needed. It would be interesting if someone else that has Luma on a better home network could test the network speed using something like 'network speed test' and report there results.

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Been running Eero for a few days and have liked it. The parental features are weak, though, and if I decide to keep it I think I'd have to supplement it with Circle. My Luma 3 pack arrived yesterday so I'm going to take a run at that tonight and see how it compares. I'll let you know.

Edited by dchay
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awraynor

Been running Eero for a few days and have liked it. The parental features are weak, though, and if I decide to keep it I think I'd have to supplement it with Circle. My Luma 3 pack arrived yesterday so I'm going to take a run at that tonight and see how it compares. I'll let you know.

 

Really look forward to  your direct comparison.

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Wish there was a way to see the firmware version of the Lumas. The iOS app at least doesn't provide it. So no telling whether the units are being sent updates from Luma or if no updates have happened. Not suggesting there has been an update but just saying there's no way to even know.

 

The app (according to Apple's app store) is currently still at 1.0.1 which was release on June 16th so no updates there either since launch.

 

Aside from the two reboots that happened, and the lockups with the restricted users and their devices, everything else has been smooth.

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Just some quick first impressions:

 

The set up was basically the same as the Eero. Using the app you add one at a time. Adding the unit in my master bedroom (3rd floor of a 1900 sq. ft. home) was a little difficult. It doesn't start the wifi the first go around so I had to unplug it and try again. Pretty minor. Unfortunately, that same device now reads as "offline" after running seemingly fine for its first 35 min of life. I'll give it some time and then reboot it.

 

The app is decent but far from fully cooked. Compared to the Eero, this thing is sparse. Some examples:

No way to identify connected devices with a simple name. Very confusing to navigate what is connected.

 

Filtering is present but very vague as to what qualifies as R, PG-13, etc. I was using Opendns on my last router and while it was not user specific, I knew exactly what type of sites I was blocking (firearms, porn, lingerie, etc. Luma tells me nothing. Is PG based on 1980's standards or 2016 because there's a huge difference.

 

Honestly, if these two things were fixed them the app would feel MUCH more useful.

 

There is also a tab with what seems to be a general filtering setting. There's no explanation, though, so I'm in the dark on what this does. Come to think of it, the app really doesn't offer any explanations for any of its options. I guess that's partly why this thing feels like it's still in beta mode.

 

The other omission that's already been covered is no pretty forwarding. That again is huge in my book.

 

The speed seems fine so far but we'll see how the next 24 hours play out.

 

By the way, my bedroom unit is back online.

 

Also, I'm running all android devices.

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awraynor

Just some quick first impressions:

 

The set up was basically the same as the Eero. Using the app you add one at a time. Adding the unit in my master bedroom (3rd floor of a 1900 sq. ft. home) was a little difficult. It doesn't start the wifi the first go around so I had to unplug it and try again. Pretty minor. Unfortunately, that same device now reads as "offline" after running seemingly fine for its first 35 min of life. I'll give it some time and then reboot it.

 

The app is decent but far from fully cooked. Compared to the Eero, this thing is sparse. Some examples:

No way to identify connected devices with a simple name. Very confusing to navigate what is connected.

 

Filtering is present but very vague as to what qualifies as R, PG-13, etc. I was using Opendns on my last router and while it was not user specific, I knew exactly what type of sites I was blocking (firearms, porn, lingerie, etc. Luma tells me nothing. Is PG based on 1980's standards or 2016 because there's a huge difference.

 

Honestly, if these two things were fixed them the app would feel MUCH more useful.

 

There is also a tab with what seems to be a general filtering setting. There's no explanation, though, so I'm in the dark on what this does. Come to think of it, the app really doesn't offer any explanations for any of its options. I guess that's partly why this thing feels like it's still in beta mode.

 

The other omission that's already been covered is no pretty forwarding. That again is huge in my book.

 

The speed seems fine so far but we'll see how the next 24 hours play out.

 

By the way, my bedroom unit is back online.

 

Also, I'm running all android devices.

 

Please keep us updated. Apparently I still have a lot of time in which to cancel my 6 units. 

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to dchay=

 

Could your master bedroom Luma be too far away from any other Luma nodes?  Like dense obstructions brick walls or big RF sources between this Luma and neighboring Luma nodes.  If possibly true, you may want to juggle this or neighboring Luma location and orientation.

 

I don't have my Luma yet, but I heard the antenna are directional emanating from the top of the hexagon surface.

 

[My virtual penny of knowledge, since I don't have my Luma for experience.]

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to dchay=

 

Could your master bedroom Luma be too far away from any other Luma nodes? Like dense obstructions brick walls or big RF sources between this Luma and neighboring Luma nodes. If possibly true, you may want to juggle this or neighboring Luma location and orientation.

 

I don't have my Luma yet, but I heard the antenna are directional emanating from the top of the hexagon surface.

 

[My virtual penny of knowledge, since I don't have my Luma for experience.]

Potentially but I really don't see much between it. To compare, I have these devices in the exact spots my Eeros were in for the past three days without issue.

 

Since my last post, the other luma (basement) dropped for a bit along with the upstairs device. A few minutes later, the basement device came back but the upstairs is still offline. Meanwhile, the laptop I'm working on and my son's tablet is unable to connect to the internet. Both show "connected" but neither can navigate to any web pages.

 

Argh.

 

In other news, I tried to enter the IP of the main unit in my laptop's browser and was meet with a Luma security page telling me that I was not approved to visit that site but that I'd i wanted to, I request approval from the admin. This looks like the normal page that would show up if my kids tried to navigate to something inappropriate. I requested "approval" and expected something to pop up in my phone. However, nothing happened. No email, no pop up, nothing. It seems like a developer started the project and then left before finishing it.

 

One more thing I'll add is that my measured speed at speed test is easily half what it was worth Eero. I'm hoping that will stabilize by tomorrow but it's worth mentioning. Granted, the Luma speed test in the app is showing a crazy high speed that simply isn't confirmed by my two other testing methods.

Edited by dchay
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qtopplings

Wow, this is not giving me the warm fuzzies about Luma.  Honestly I can't deal with poor reliability like this.  I rely on uptime for work, and I simply will not tolerate stuff like this for long.   Please keep us updated on if things improve, and thanks for the info so far!

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