dazk 0 Posted January 24, 2016 Share Posted January 24, 2016 i have just bought a new laptop W10, set up connector software etc ok but if I try open dashboard I get error that the user doesn't have permission for remote access. I'm using the same account details as 2 other pc that work ok. I get same message when trying remote desktop. all this is within my LAN as the ISP blocks incoming connections from www. I can login as admin via remote desktop ok. cant figure out why the user name is blocked on the new laptop, all are running W10. Link to post Share on other sites
Drashna Jaelre 159 Posted February 14, 2016 Share Posted February 14, 2016 To clarify, using the same credentials on the dashboard app fails, but remote desktop works fine? if so... that's .... really, really odd. The dashboard is a "Remote App" and uses the Remote Desktop infrastructure, so if one fails, *both* should. Either way, you should be fine with just remote desktoping into the system and loading the dashboard there. Unless you're trying to restore files from a backup. Link to post Share on other sites
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