By: John Stutsman
HP has announced a new policy for Firmware Update Access for HP ProLiant Servers.
HP Vice President Mary McCoy explained last Friday (2/7/2014) in Customers for Life the new policy:
This week, HP announced that effective February 19, 2014, we will provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.
This decision reinforces our goal to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments. We know this is a change from how we’ve done business in the past; however, this aligns with industry best practices and is the right decision for our customers and partners.
Our customers under warranty or support coverage will not need to pay for firmware access, and we are in no way trying to force customers into purchasing extended coverage. That is, and always will be, a customer’s choice.
At the end of the day, we want you to know that you can continue to count on HP. And we will continue to provide an easily accessible way for our customers to download firmware updates. Our intention is to offer differentiated and long-term value in the products and services we provide. ….
Please join us in the HSS Forums posting HP’s New Rules to Access Firmware and Driver Downloads for additional information and updates as they become available as well as actions you may take to best make your constructive opinions and feelings known to HP.