Jump to content
RESET Forums (homeservershow.com)
  • Joe_Miner

    By Joe_Miner

    Joe_Miner

    By Joe_Miner •

    Sign in to follow this  
    Followers 0

    HP’s New Rules to Access Firmware & Driver Downloads

    By: John Stutsman

     

     

     

    HP has announced a new policy for Firmware Update Access for HP ProLiant Servers.

     

    HP Vice President Mary McCoy explained last Friday (2/7/2014) in Customers for Life the new policy:

    This week, HP announced that effective February 19, 2014, we will provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.

     This decision reinforces our goal to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments.  We know this is a change from how we’ve done business in the past; however, this aligns with industry best practices and is the right decision for our customers and partners.

     Our customers under warranty or support coverage will not need to pay for firmware access, and we are in no way trying to force customers into purchasing extended coverage.  That is, and always will be, a customer’s choice.

    At the end of the day, we want you to know that you can continue to count on HP. And we will continue to provide an easily accessible way for our customers to download firmware updates.  Our intention is to offer differentiated and long-term value in the products and services we provide.  ….

    Please join us in the HSS Forums posting HP’s New Rules to Access Firmware and Driver Downloads for additional information and updates as they become available as well as actions you may take to best make your constructive opinions and feelings known to HP.

     

     


    Sign in to follow this  
    Followers 0
    Go to posts HP Microserver

    User Feedback

    Recommended Comments

    Guest
    Yeah HP isn't forcing you to get extended coverage they just won't update your drivers or firmware anymore if you don't. They say it is what's best for their customers but it sounds like it is what is best for their coffers

    Share this comment

    Link to comment
    Share on other sites
    Guest
    Thanks John. They are making me rethink our buying decisions. I will bet they back pedal on this after all of us comment on their post.

    Share this comment

    Link to comment
    Share on other sites
    Guest
    It'll be interesting how this works within the EU regulatory system. If, for example, there is an issue with compatibility which is fixed by a bios update but not available to all then various Directives could be (theoretically) breached. We have up to 6 years 'guarantee' that goods will be fit for purpose in the UK. If it isn't fit then remedy is required. One for the legal teams I think!

    Share this comment

    Link to comment
    Share on other sites
    Guest
    Today I needed to download printer drivers for several HP printers and all their drivers are gone. They said only Proliant products and starting Feb 14th.

    Share this comment

    Link to comment
    Share on other sites
    Guest
    Wow, I am so happy I found this post. We are looking for small branch servers for 37 of our branches this year and the other 71 for 2015. I almost recommended this product to our SR MGMT. I don't understand why HP would go out of their way not to help their customers. They Dell guy has been calling me non-stop for weeks. Guess I will call him back...

    Share this comment

    Link to comment
    Share on other sites


    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

  • Our picks

    • CES 2019 Unveiled via the DJI Osmo Pocket

      Dave posted a topic in CES 2019 Coverage,

      Here is something that wasn't planned but came to me while I was at Unveiled.  The Unveiled event was a little lackluster so I had a little fun with the DJI Osmo Pocket.  Take a look.
       
       
      • 0 replies
      Dave

      Picked By

      Dave,

    • CES 2019 Swag Bag Review

      Dave posted a topic in CES 2019 Coverage,

      It's the most important post covering CES.  The swag bag review.
       
       
       
        • Like
      • 0 replies
      Dave

      Picked By

      Dave,
    • TP-Link's Wi-Fi 6 Routers

      TP-Link's Wi-Fi 6 Routers

      Dave posted a topic in CES 2019 Coverage,

      I talked with TP-Link about their AX series routers.  The Deco X10 is a Tri-Band mesh router that will come in a pack of two for $350.  I was told Q3 for release but if that sounds like a long time don't forget that we don't have anything that will talk with the AX standard yet.  
      It's a good looking box that I hope will perform well and have plenty of features.  I've read good things about the Deco series and there were a few good sales last year on the M5.  I really should test the M5!
       

       
      Here it is.  Yes, it's huge! Not a hockey puck like the M5 is.  What do you think?
      • 1 reply
      Dave

      Picked By

      Dave,
    • ASUStor AS4004T 10Gbe NAS Review

      ASUStor AS4004T 10Gbe NAS Review

      Dave posted a topic in NAS,

      ASUStor AS4004T NAS - Short and Sweet Review
      • 0 replies
      Dave

      Picked By

      Dave,
    • RESET Forums Black Friday Mega Thread

      RESET Forums Black Friday Mega Thread

      Dave posted a topic in Deals,

      Post your deals and links.  It's fun to come back and share what kind of loot you picked up! 
       
      Netgear Deals
       

       
       
       
       
      • 21 replies
      Dave

      Picked By

      Dave,
    View All


×