HP’s New Rules to Access Firmware & Driver Downloads

By: John Stutsman


HP has announced a new policy for Firmware Update Access for HP ProLiant Servers.

HP Vice President Mary McCoy explained last Friday (2/7/2014) in Customers for Life the new policy:

This week, HP announced that effective February 19, 2014, we will provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.

 This decision reinforces our goal to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments.  We know this is a change from how we’ve done business in the past; however, this aligns with industry best practices and is the right decision for our customers and partners.

 Our customers under warranty or support coverage will not need to pay for firmware access, and we are in no way trying to force customers into purchasing extended coverage.  That is, and always will be, a customer’s choice.

At the end of the day, we want you to know that you can continue to count on HP. And we will continue to provide an easily accessible way for our customers to download firmware updates.  Our intention is to offer differentiated and long-term value in the products and services we provide.  ….

Please join us in the HSS Forums posting HP’s New Rules to Access Firmware and Driver Downloads for additional information and updates as they become available as well as actions you may take to best make your constructive opinions and feelings known to HP.


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5 Responses

  1. DOS76 says:

    Yeah HP isn't forcing you to get extended coverage they just won't update your drivers or firmware anymore if you don't. They say it is what's best for their customers but it sounds like it is what is best for their coffers

  2. Steve McElheny says:

    Thanks John. They are making me rethink our buying decisions. I will bet they back pedal on this after all of us comment on their post.

  3. gothboyuk says:

    It'll be interesting how this works within the EU regulatory system. If, for example, there is an issue with compatibility which is fixed by a bios update but not available to all then various Directives could be (theoretically) breached. We have up to 6 years 'guarantee' that goods will be fit for purpose in the UK. If it isn't fit then remedy is required. One for the legal teams I think!

  4. Steve McElheny says:

    Today I needed to download printer drivers for several HP printers and all their drivers are gone. They said only Proliant products and starting Feb 14th.

  5. Dwayne C says:

    Wow, I am so happy I found this post. We are looking for small branch servers for 37 of our branches this year and the other 71 for 2015. I almost recommended this product to our SR MGMT. I don't understand why HP would go out of their way not to help their customers. They Dell guy has been calling me non-stop for weeks. Guess I will call him back…