99 replies to this topic

[John7]

Apologies for posting elsewhere but being totally new I have no idea where help is most likely.
Also sorry for glaring errors, as both dyslexic and a fairly novice user of computers.
I had a server for christmass all went well with it and installing WHS 2011 on it and the connection software on my W7 Dell laptop. However since then it’s gone downhill with trying to get the Connection software on a Vista desk top and lap top computers. What I have found and felt capable of trying is below but these are not in the order done!
The installation is cancelled. The Windows Home Server 2011 has encountered an unexpected error log says error code 1603.
Rebooted router.
All computers have WORKGROUP as workgroup name.
Used MS Find My Server Wizard
chkdsk and sfc /scannow both said said no problems. Disabled Norton and timeline no change.
Pinging both server and ip address is OK.
IpV6 was disabled failed.
Both Vista’s access the server in network ability to open the shared folders, document’s etc. and via networking on the server you can go into all shared folders on all the computers.
With both there are accounts created on the server.
Net was uninstalled and Connection Installer allowed reinstalling.
Tried safe mode but installed failed as soon started!
In Windows Media services extender was disabled, changed to manual, no good, Receiver and Scheduler were already manual (reapplied the manual again), changed Network Sharing to Automatic the only difference between the working W7 and Vista laptop!
I have disabled firewalls in server and PC no good
I changed router no good
I have no idea what else to try now so help would be gratefully received.

[jmwills]

Which version of Vista and do you have ? Make sure all updates are applied, in particular .Net and you can also download the software to the client and run it from there rather than from the server directly.

Can you ping both ways and resolve by hostname? You might also try setting a static IP on the Vista box, reboot, and try again.

[John7]

Hi many thanks for reply. Yes I have found I can ping from the server to all the computers. After an enjoyable time I got a fixed address setup and no good I fear

[jmwills]

Is the .Net software up to date? Did you try downloading the software to the client and installing from the client side?

I believe this is a current list of supported Vista OS's.
The Windows Vista Operating System

• Windows Vista Home Basic with Service Pack 2 (SP2) (x86 x64)
• Windows Vista Home Premium with SP2 (x86 and x64)
• Windows Vista Business with SP2 (x86 and x64)
• Windows Vista Ultimate with SP2 (x86 and x64)
• Windows Vista Enterprise with SP2 (x86 and x64)
• Windows Vista Starter with SP2 (x86)

A couple of other things to try...make sure the time zones match and apply a static IP to the server.

[John7]

Sorry the big gape between your post and reply box lead me to forget software. Both are Vista Home Premium with SP2 32bit fully updated. Will try ether idea with server , it’s a steep learning curve for me so sorry its taking so long to do things!

[jmwills]

Were these ever connected to a WHS? If so, there may be some Reg Entries to delete.

[John7]

I have tried as well as getting a fixed IP address (adds to the learning curve as not used to the router) totally disabling Windows Media and related services (saw someone found that worked rather than the MS idea they need to work, no good. Any way no change with a fixed IP address either.

Were these ever connected to a WHS? If so, there may be some Reg Entries to delete.

sorry you pasted this beteen my looking and replying to the earlier one. No they have never been conexted to WHS what I have was a totally new thing and software

Time zones and time OK got them to reset time.

Edited by John7, 29 December 2011 - 12:06 PM.

[ikon]

Are you trying to install the connector using the DVD that comes with the server or are you using a browser on the client to go to http://<servername or IP>/connect ? Very often browsing will work when the DVD wont. Also, if you haven't, you should try jmwills suggestion. I don't think you've said whether you tried it or not.

[John7]

I didn't know there was software on the DVD and was fasllowing the instructions to conext to the server and install the software from there. Though I have saved it now so dont have to conext to get it running.
I don't know what jmwills suggestion is will have a look for it whan able as my wife has steem comming out in frustratioin at the amount of time I am spending on this

I have not found the jmwills suggestion any further ideas?

Edited by John7, 29 December 2011 - 12:37 PM.

[jmwills]

Turn off IPV6 on the Vista machines and see if that helps. It's not needed so you can leave it turned off. On the client, right click the adapter and go to properties and uncheck IPV6.

[ikon]

I didn't know there was software on the DVD and was fasllowing the instructions to conext to the server and install the software from there. Though I have saved it now so dont have to conext to get it running.
I don't know what jmwills suggestion is will have a look for it whan able as my wife has steem comming out in frustratioin at the amount of time I am spending on this

I have not found the jmwills suggestion any further ideas?

What jmwills was saying is that it's possible to install the connector by downloading the connector installer program from the server to the local computer and running it from the local computer instead of directly from the server. This sometimes works when it won't when run from the server.

Also, I found this article, http://support.micro....com/kb/2520547, on the MS site. It says it applies to Win7, but you might check if the Windows Media Center Receiver service is running on your Vista machines. Maybe it applies to Vista too.

[John7]

Thanks for coming back, IPv6 was disabled and didn’t help. I found the MS thing on Windows Medea and again no help as my services are on manual already. I may disable it perminatly and see again. Thanks John

Edited by John7, 29 December 2011 - 04:36 PM.

[John7]

Hi found the log and saw these at the end are they to do with why its noe working/installing
SI (s) (08:F8) [12:05:56:560]: Note: 1: 1708
MSI (s) (08:F8) [12:05:56:636]: Note: 1: 2205 2: 3: Error
MSI (s) (08:F8) [12:05:56:704]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (08:F8) [12:05:56:770]: Note: 1: 2205 2: 3: Error
MSI (s) (08:F8) [12:05:56:801]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (08:F8) [12:05:56:845]: Product: Windows Home Server 2011 Connector -- Installation failed.

MSI (s) (08:F8) [12:05:56:924]: Windows Installer installed the product. Product Name: Windows Home Server 2011 Connector. Product Version: 6.1.8800.16389. Product Language: 1033. Installation success or error status: 1603.

MSI (s) (08:F8) [12:05:57:001]: Attempting to delete file C:\windows\Installer\7ba0c.msp
MSI (s) (08:F8) [12:05:57:045]: Unable to delete the file. LastError = 32
MSI (s) (08:F8) [12:05:57:127]: Deferring clean up of packages/files, if any exist
MSI (s) (08:F8) [12:05:57:194]: Attempting to delete file C:\windows\Installer\7ba0c.msp
MSI (s) (08:F8) [12:05:57:246]: MainEngineThread is returning 1603
MSI (s) (08:48) [12:05:57:334]: RESTART MANAGER: Session closed.
MSI (

[jmwills]

I'm at a loss other than to check the Event Viewer and look for an Event ID. Try the whole process again and when you get the failure, check the Event Viewer.

[John7]

Thanks for help I think all my junk will end up on ebay as I I have masses of logs that make no sence and have got nowhere with the usless program!

[ikon]

Sorry to hear you're giving up. Just want you to consider that many, many people, including me, have it working just fine. Whatever's wrong, I'm not convinced it's the fault of WHS2011. I only mention it because whatever is wrong could cause you problems in the future.

[jmwills]

If you are giving up...what are you selling>?

[John7]

Hi

The problem is I have no idea as to what to do to locat the isue. It would look to be on the Vista PCs as the W7 installed OK. But where to go is beyond me!
Sorry as In UK if I get rid of the HP box its a bit far as I am in the UK

[ikon]

Hate to ask the obvious, but why not just upgrade the Vista boxes to Win7??

[jeffla]

I have no useful suggestions but simply offer support. Hang in there, 2011 gave me days of trouble getting the connector installed on a brand new computer. 2011 seems to give A LOT of people problems with installing the connector. 2003 never did but something with 2011 is f-ed up. So don't give up just yet, I tried every suggestion people provided, I even sacrificed a few virgins and nothing worked. Then, suddenly, it installed after making zero changes.